نوع مقاله : مقاله پژوهشی
نویسندگان
1 استاد، دانشگاه قم، قم، ایران
2 دانشجوی دکتری علم اطلاعات و دانششناسی، دانشکده علوم انسانی، دانشگاه قم، قم، ایران
چکیده
کلیدواژهها
موضوعات
عنوان مقاله [English]
نویسندگان [English]
Purpose: Today, one of the biggest and most valuable assets for any organization is knowledge. Over the past few years, many organizations have recognized that knowledge management plays a key role in generating new knowledge and fostering innovation. This, in turn, has enabled them to deliver new products and services as they increasingly adopt a knowledge-oriented strategy. Thus, the first step in the knowledge management process is to perform a knowledge audit for successful management. In this regard, applying knowledge auditing as a structured process in freelance jobs or project-based organizations plays a key role in recognizing existing and needed knowledge, leading to increased efficiency and better risk management. Therefore, the purpose of this study is to investigate the aspects and factors of knowledge auditing for freelancing positions.
Method: This study is applied research in which the descriptive survey method was used with a quantitative approach. In order to determine the attitudes of experts and practitioners of knowledge management based on some previous studies and the Iranian National Standard ISO 9001 (October 2023), the dimensions and components of knowledge auditing were validated using the Delphi method and incorporated in the questionnaire. Thereafter, the confirmed indices were weighted and ranked by a survey method that employed the Marcus method. Lastly a process model for Knowledge Auditing, specifically for freelance jobs, was created.
Findings: All indicators of customer satisfaction were confirmed in the results, and organizations should focus on essential aspects like identification of needs, needs expectations, measurement, and continuous improvement process. Indicators associated with risk and opportunity-like evaluating, documenting, reviewing, and instituting control measures to ameliorate that risk-on the other hand, were spurned. According to which component had priority, customer satisfaction occupies the first position in the success criteria. Ongoing pursuit of needs and expectations of customers and delivering upon them came in third place, while identifying and continuously evaluating the needs and expectations of colleagues and stakeholders secured a fifth place. Additionally, important factors included the involvement of top management and the establishment of clear and measurable quality goals. A final review of the scoring criteria with assigned weights confirmed that systematic design and development of products and services based on standards and best practices is critical. Furthermore, there should be improvements in two key areas: enhancing employees' understanding of their role in ensuring service quality and developing suitable IT infrastructure to support work processes in freelancing.
Conclusion: Organizations should focus more on improving customer and stakeholder satisfaction, developing product design and development processes, and enhancing employee skills. Freelancers, in particular, should effectively utilize knowledge audit components to understand their needs, workflows, inventories, and knowledge maps. In this context, freelancers are expected to feel a greater sense of responsibility regarding the need for increased involvement of top management in quality management systems and the development of IT infrastructure to better support knowledge audits. They should also provide appropriate solutions to address existing problems and gaps. Thus, implementing knowledge audit models will enable freelancers to work more efficiently by leveraging desirable knowledge resources and identifying specific information needs in their projects. This will also help them identify and manage risks present in their business paths.
کلیدواژهها [English]
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