1
M.A. in Library and Information Science; Instructor at Payame Noor University, Tehran, Iran
2
Assistant Professor of Library and Information Science; Alzahra University, Tehran, Iran
Abstract
Objective: The purpose of this paper is to study how the psychological states of reference and circulation librarians in university libraries affect the satisfaction of users. Methodology/ Approach: The Minnesota Multiphasic Personality Inventory (MMPI) test was used to survey the effect of the librarian's psychological states. The research population consists of 40 reference and circulation librarians working in central libraries of ten governmental universities in Tehran. In order to analyze the research data, both descriptive and inferential statistical methods were used. Findings: Results of this research show that among all MMPI scales, there is a statistically significant correlation between "Psychasthenia" and "Depression" with the satisfaction of library users. This correlation is negative meaning that the more the psychasthenia and depression scales increase, the less the users are satisfied and vice versa. Conclusion: Librarians who spend most of their work time communicating with different library users must attach considerable attention to their psychological states. Library managers may have a significant role in bringing vitality and joy to their staff and in helping them to maintain it. By providing a proper work environment, managers can help their staff to keep in good psychological conditions and this will lead to higher satisfaction of library users in the long run.
Farhoodi, F. and Bagheri, M. (2011). The Effect of the Psychological States of Reference and Circulation Librarians on the Satisfaction of Users in University Libraries. Librarianship and Information Organization Studies, 22(1), 32-45.
MLA
Farhoodi, F. , and Bagheri, M. . "The Effect of the Psychological States of Reference and Circulation Librarians on the Satisfaction of Users in University Libraries", Librarianship and Information Organization Studies, 22, 1, 2011, 32-45.
HARVARD
Farhoodi, F., Bagheri, M. (2011). 'The Effect of the Psychological States of Reference and Circulation Librarians on the Satisfaction of Users in University Libraries', Librarianship and Information Organization Studies, 22(1), pp. 32-45.
CHICAGO
F. Farhoodi and M. Bagheri, "The Effect of the Psychological States of Reference and Circulation Librarians on the Satisfaction of Users in University Libraries," Librarianship and Information Organization Studies, 22 1 (2011): 32-45,
VANCOUVER
Farhoodi, F., Bagheri, M. The Effect of the Psychological States of Reference and Circulation Librarians on the Satisfaction of Users in University Libraries. Librarianship and Information Organization Studies, 2011; 22(1): 32-45.
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