رویکردی نو به خدمتی کهن: استفاده از تجربه کاربر در بهبود خدمات کتابخانه‌ای

نوع مقاله: مقاله پژوهشی

نویسندگان

1 دانشجوی دکترای علم اطلاعات و دانش‌شناسی، دانشگاه تهران

2 دانشیار علم اطلاعات و دانش‌شناسی، دانشگاه تهران

3 دانشیار سازمان اسناد و کتابخانه ملی ایران

4 دانشیار علم اطلاعات و دانش‌‌شناسی، دانشگاه تهران

10.30484/nastinfo.2020.1932.1739

چکیده

هدف: شناسایی معنا و زمینه‌‏های کاربردی مفهوم تجربه کاربر در بافت کتابخانه‏.
روش‌شناسی: داده‌ها با جستجو در پایگاه‏های اطلاعاتی و ردگیری استنادات، منابع معتبر، و مرتبط با تجربه کاربر در بافت کتابخانه گردآوری شد.
یافته‌ها: مطالعات تجربه کاربر نشان می‌دهد چطور با تمرکز بر رویکرد پژوهش کیفی می‌توان نیازهای کاربران را تأمین کرد و امکان تعامل بهتر برای کاربران با فضای خدمات و وبگاه کتابخانه فراهم آورد.
نتیجه‏گیری: تجربه کاربر به‌عنوان تخصصی نوظهور در حرفه کتابداری با منشأ فلسفی همخوان با رسالت کتابخانه‏‌ها در حال رشد و گسترش است. با شناخت این رویکرد کتابداران می‏توانند راه‏های نو برای ارائه خدمات بهتر در همه اجزای سامانه کتابخانه مطابق با نیاز کاربران بیابند.

کلیدواژه‌ها


عنوان مقاله [English]

A New Way to Do Old Work: Exploring User Experience to Improve Library Service

نویسندگان [English]

  • E. Alvankar 1
  • F. Fahimnia 2
  • N. Neshat 3
  • Nader Naghshine 4
1 PhD Candidate, Knowledge & Information Science, Tehran University
2 Associate Professor, Knowledge & Information Science, Tehran University,
3 Associate Professor, National Library and Archives of Iran
4 Associate Professor, Knowledge & Information Science, Tehran University
چکیده [English]

Purpose: To explore the concept of UX in the context of libraries.
Methodology: To find literature about UX in libraries, we searched in online databases; along with we used cite tracking to enrich the results.
Findings: Findings illustrated that how UX studies with focus on qualitative approach meet user needs and provide better interaction with library space, services and website.
Conclusion: User experience is an emerging trend with similar philosophy of libraries mission statement. It will likely continue to grow as a recognized specialty within the librarianship profession. Librarians can learn UX methods to devise more innovative ways for meeting the user needs in all library system.
 

کلیدواژه‌ها [English]

  • User experience
  • usability
  • New approaches in information science
  • UX librarian
  • library space
  • library website
  • User interface
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