A Comparison of the Performance of Quality Management in Central Libraries of the University of Tabriz and Tabriz University of Medical Sciences on the Basis of the Organizational Excellence Model of the European Foundation of Quality Management

Authors

1 Assistant Professor of Library and Information Science, Islamic Azad University, Science and Research Branch of Tehran, Tehran, I.R. Iran

2 M.A. of Library and Information Science, Islamic Azad University, Science and Research Branch of Tehran, Tehran, I.R. Iran

Abstract

Purpose: It is obvious that the familiarity and proper understanding of management models,
including the excellence model of the European Foundation of Quality Management, their goals,
roles and functions in libraries can solve many of the management problems in university libraries.
This model is a collection of methods and tools used for evaluating organizations and moving
towards organizational excellence.
Design/Methodology/Approach: The present research is a comparative survey. The research
population includes all the managers and officials working in central libraries of the University of
Tabriz and Tabriz University of Medical Sciences (22 participants). The data collection tool was a
questionnaire approved by the European Foundation of Quality Management. Cronbach's alpha
coefficient was used to assess the reliability (α=0.97). In order to analyze the findings of the research,
descriptive statistics (frequency, percentage, and mean) was used to describe the existing status, and
inferential statistics (independent t-test) was used to study the significance of the difference between
the criteria of the model of organizational excellence in central libraries of studied libraries.
Findings: Findings show that the quality of management in the central library of the University
of Tabriz is in an average level, having 546.45 points out of 1000 of the organizational excellence
model, and in it the empowerment field has 285.03 points and the results fields has 260.41 points.
The highest point is for “partnerships and resources” and the least point is for “policy and strategy”.
On the other hand, the central library of Tabriz University of Medical Sciences has gained 446.07
points and in it the empowerment field has 240.36 points and the results field has 205.71 points.
The “partnership and resources” criterion has the highest point in this university and “results of
human resources” criterion has the lowest point.
Conclusion: Using the EFQM model has led to the identification of the strengths and weaknesses
in 9 management fields of central libraries of University of Tabriz and Tabriz University of
Medical Sciences. Finally, the weak points were studied as fields for improvement.

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Librarianship and Information Organization Studies
Volume 24, Issue 1 - Serial Number 1
93
June 2013
Pages 136-148

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History

  • Receive Date: 22 February 2011
  • Revise Date: 08 April 2015
  • Accept Date: 14 November 2011

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