1
Associate Professor of Library and Information Science, University of Tehran
2
M. A. Student of Library and Information Science, University of Tehran
Abstract
Purpose: Measuring satisfaction of the visually impaired users of the services provided by the Central Library and Document Center of the University of Tehran as well as proposing improvements. Design/Methodology/Approach: Data was gathered using a questionnaire as well as structured telephone interviews with 38 users. For analysis of demographic data, descriptive statistical techniques were employed. For the data related to satisfaction, Bazargan et al Spectrum was implemented using SPSS application. Content analysis was carried out to identify problems. Findings: An average of 3/11 indicates a fairly good level of user satisfaction. Most of the problems and more important suggestions by users relates to difficulties regarding recording texts and audio files. Conclusion: Although Users are fairly satisfied with treatment of staff, there are serious problems with the building design, space, and guiding signs in the library’s department for visually impaired users. Findings confirm previous research. Suggestions are made to improve the situation.
Fahimnia, F. and Rasuli, B. (2013). Visually Impaired Users Satisfaction of the Services Provided by the Central Library and Document Center of the University of Tehran. Librarianship and Information Organization Studies, 24(3), 38-54.
MLA
Fahimnia, F. , and Rasuli, B. . "Visually Impaired Users Satisfaction of the Services Provided by the Central Library and Document Center of the University of Tehran", Librarianship and Information Organization Studies, 24, 3, 2013, 38-54.
HARVARD
Fahimnia, F., Rasuli, B. (2013). 'Visually Impaired Users Satisfaction of the Services Provided by the Central Library and Document Center of the University of Tehran', Librarianship and Information Organization Studies, 24(3), pp. 38-54.
CHICAGO
F. Fahimnia and B. Rasuli, "Visually Impaired Users Satisfaction of the Services Provided by the Central Library and Document Center of the University of Tehran," Librarianship and Information Organization Studies, 24 3 (2013): 38-54,
VANCOUVER
Fahimnia, F., Rasuli, B. Visually Impaired Users Satisfaction of the Services Provided by the Central Library and Document Center of the University of Tehran. Librarianship and Information Organization Studies, 2013; 24(3): 38-54.
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