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Assistant Professor, Faculty of Psychology and Education, University of Allameh Tabatabaei
3
Assistant Professor, National Library of Iran
Abstract
Purpose: Exploring strengths and weaknesses of the services provided by the Department of Information Services and making suggestions for improvement. Design/Methodology/Approach: Statistical population consists of the total number of 74 staff and 1500 active users of the services. 306 user and 57 staff, as well as 8 managers were selected as the sample, using Morgan Table of sample selection. Findings: Customer perspective has the highest level of balace, then internal processes. Learning and finanacial perspectives won the lowest balance scores. Conclusion: Performance was balanced for customer and processes perspective, and imbalanced with regard to finance and learning.
Nabizadeh-Kivi, S. , Momeni, E. , Khanipour, R. and Maleki, R. (2014). Performance appraisal of the Information Services Department of the National Library of Iran using Balanced Score Card methodology. Librarianship and Information Organization Studies, 24(4), 6-23.
MLA
Nabizadeh-Kivi, S. , , Momeni, E. , , Khanipour, R. , and Maleki, R. . "Performance appraisal of the Information Services Department of the National Library of Iran using Balanced Score Card methodology", Librarianship and Information Organization Studies, 24, 4, 2014, 6-23.
HARVARD
Nabizadeh-Kivi, S., Momeni, E., Khanipour, R., Maleki, R. (2014). 'Performance appraisal of the Information Services Department of the National Library of Iran using Balanced Score Card methodology', Librarianship and Information Organization Studies, 24(4), pp. 6-23.
CHICAGO
S. Nabizadeh-Kivi , E. Momeni , R. Khanipour and R. Maleki, "Performance appraisal of the Information Services Department of the National Library of Iran using Balanced Score Card methodology," Librarianship and Information Organization Studies, 24 4 (2014): 6-23,
VANCOUVER
Nabizadeh-Kivi, S., Momeni, E., Khanipour, R., Maleki, R. Performance appraisal of the Information Services Department of the National Library of Iran using Balanced Score Card methodology. Librarianship and Information Organization Studies, 2014; 24(4): 6-23.
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