A New Way to Do Old Work: Exploring User Experience to Improve Library Service

Document Type : Research َ Article

Authors

1 PhD Candidate, Knowledge & Information Science, Tehran University

2 Associate Professor, Knowledge & Information Science, Tehran University,

3 Associate Professor, National Library and Archives of Iran

4 Associate Professor, Knowledge & Information Science, Tehran University

Abstract

Purpose: To explore the concept of UX in the context of libraries.
Methodology: To find literature about UX in libraries, we searched in online databases; along with we used cite tracking to enrich the results.
Findings: Findings illustrated that how UX studies with focus on qualitative approach meet user needs and provide better interaction with library space, services and website.
Conclusion: User experience is an emerging trend with similar philosophy of libraries mission statement. It will likely continue to grow as a recognized specialty within the librarianship profession. Librarians can learn UX methods to devise more innovative ways for meeting the user needs in all library system.
 

Keywords

References

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History

  • Receive Date: 17 November 2018
  • Revise Date: 05 January 2020
  • Accept Date: 07 January 2020

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