برون‌سپاری فعالیت‌های کتابخانه‌ای در سازمان اسناد و کتابخانه ملی جمهوری اسلامی ایران: تأثیرات بر بهبود عملکرد و چالش‌های فرارو

نوع مقاله: مقاله پژوهشی

نویسندگان

1 دانشیار و مدیر گروه پژوهش‌های توسعه‌ای سازمان اسناد و کتابخانه ملی ایران

2 رئیس گروه واسپاری و ثبت آثار سازمان اسناد و کتابخانه ملی ایران

چکیده

هدف: ارزیابی برون‌سپاری فعالیت‌های کتابخانه‌ای و نقش آن در بهبود عملکرد کتابخانه ملی ایران.
روش/ رویکرد پژوهش: پیمایشی از نوع کاربردی. جامعه آماری شامل تمام مدیران و کارکنان کتابخانه ملی در ادارات کل پردازش (فهرست‌نویسی)، فراهم‌آوری، اطلاع‌رسانی؛ و مالی استت که به‌نوعی درگیر فعالیت‌های برون‌سپاری بوده‌‌اند. برای این منظور، پرسشنامه‌ای طراحی و میان 173 نفر توزیع شد و در نهایت چهار مؤلفه اثربخشی، کارایی، کمیّت، و کیفیت در 128 پرسشنامه مورد تجزیه و تحلیل قرار گرفت.
یافته‌ها: برون‌سپاری در حد کمی بر اثربخشی فعالیت‌ها، در حد متوسط بر کارآیی و بر کمیّت خدمات، و در حد اندکی بر کیفیت فعالیت‌های کتابخانه‌ای تأثیرگذار بوده است.
نتیجه‌گیری: برون‌سپاری در حد کمی بر عملکرد بهینه سازمان اسناد و کتابخانه ملی ایران مؤثر بوده است.

کلیدواژه‌ها


عنوان مقاله [English]

Outsourcing Library Services at the National Library and Archives of Iran (NLAI): Benefits and Challenges

نویسندگان [English]

  • Narges Neshat 1
  • Masoumeh Baghi Koshtan 2
1 Associate Professor, National Library and Archives of Iran
2 Manger of Outsourcing Department, National Library and Archives of Iran
چکیده [English]

Purpose: Assessing outsourcing the library services at the NLAI and its effect on the improvement of the performance of the support services of the library.
Methodology/Research Design: Views of the managers and the staff working in the Processing, Providing, Information, and Financial Department who were and are involved in outsourcing projects were surveyed. Data was collected using a questionnaire designed by the researchers and distributed among 173 potential respondents, out of which 128 were completed and returned. Descriptive and analytic statistics, as well as T test was carried out to draw results from the data.
Findings: Outsourcing has led to minor improvements in terms of effectiveness; moderate improvement in terms of efficiency; but rarely enhanced the quality of activities.
Results: Outsourcing has not improved performance at the NLAI considerably.

کلیدواژه‌ها [English]

  • outsourcing
  • Library services
  • Effectiveness
  • Efficiency
  • Performance
  • improvement
  • National Library
  • Iran
پاکدامن، رضا (1374). جنبه­های کاربردی خصوصی­سازی. تهران: مجمع علمی و فرهنگی مجد.

Ayers, S. (2003). The outsourcing of cataloging: The effect on libraries. Current studies in librarianship 27 (1/2), 17-28.

Ball, D., & Carleton, E. (2002). Outsourcing and externalization: Current practice in UK libraries, museums and archives.Journal of Librarianship and Information Science, 34 (4), 197-206.

Berry, J. (1998). The measure of outsourcing: No vendor serves people better than the librarians who work there already. Library Journal, 123, 6.

Burden, S. (2004). Organizational and management best practices for outsourcing services through alliance contracts. Retrieved Nov. 20, 2014, from http://costkiller.net/tribune/Tribu-PDF/Organisational-and-Management-Best-Practice-for-Outsourcing-Services-Through-Alliance-Contracts.pdf

Dixon, C. A., & Bordonaro, F. G. (1997). From selection to shelf: Outsourcing book selection, copy cataloging, and physical processing at Fort Worth Public Library. In Wilson, Karen A., and Colver, Marylou (Ed.), Outsourcing library technical services operations: Practices in academic, public, and special libraries (pp. 53-137). Chicago, IL: American Library Association.

Dubberly, R. A. (1998).Why Outsourcing is Our Friend. American Librareis, 29 (1), 72- 74.

Eberle, A. P., & Bieg, M. (2009). Outsourcing information services. Library Hi Tech, 27 (4), 602-609.

German, L. B. (1997). In or out–in-house innovation and outsourcing technical services alternatives for the 90s: A report of an ALCTS program.Library Acquisitions: Practice & Theory, 21, 9-77.

Hill, J.B., Madarash-Hll, C.,&Allred, A. (2007). Outsourcing digital reference: the user perspective. The Reference Librarian, 47 (2), 57-74.

Libby, K. A., & Caudle, D. M. (1997). A survey on the outsourcing of cataloging in academic libraries.College & Research Libraries, 58 (6), 550-560.

Neely, A.D., Mills, J. F., Bournce, M. C. S., Kennerley, M., Platts, K. W., Richards, A. H., & Gregory, M. J. (2000). Performance measurement system design: Developing and testing a process-based approach. International journal of operations & production management, 20 (10), 1131-1152.

Petry-Eberle, A., & Bieg, M. (2009). Outsourcing information services. Library Hi Tech, 27 (4), 602-609.

Schuman, P. G. (1998). The Selling of the Public Library.Library Journal, 123 (13), 50-52.

Sutton, R. (2010). Outsourcing of Acquisitions, Cataloguing and Processing in NSW Public Libraries: A benefit cost analysis. Australia, Macroplan.

Tangen, S. (2004). Professional practice performance measurement: from philosophy to practice. International Journal of Productivity and Performance Management, 53 (8), 726-737.

Wilson, Karen A., & Colver, Marylou (Ed.) (1997). Outsourcing library technical services operations: Practices in academic, public, and special libraries. Chicago, IL: American Library Association.

Yusuf, F., & Nkiko, C. (2010). Involvement of non-professionals in cataloguing: a survey of practices in three academic libraries in Nigeria. Malaysian Journal of Library & Information Science, 15 (1), 83-90.