برون‌سپاری فعالیت‌های کتابخانه‌ای در سازمان اسناد و کتابخانه ملی جمهوری اسلامی ایران: تأثیرات بر بهبود عملکرد و چالش‌های فرارو

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشیار و مدیر گروه پژوهش‌های توسعه‌ای سازمان اسناد و کتابخانه ملی ایران

2 رئیس گروه واسپاری و ثبت آثار سازمان اسناد و کتابخانه ملی ایران

چکیده

هدف: ارزیابی برون‌سپاری فعالیت‌های کتابخانه‌ای و نقش آن در بهبود عملکرد کتابخانه ملی ایران.
روش/ رویکرد پژوهش: پیمایشی از نوع کاربردی. جامعه آماری شامل تمام مدیران و کارکنان کتابخانه ملی در ادارات کل پردازش (فهرست‌نویسی)، فراهم‌آوری، اطلاع‌رسانی؛ و مالی استت که به‌نوعی درگیر فعالیت‌های برون‌سپاری بوده‌‌اند. برای این منظور، پرسشنامه‌ای طراحی و میان 173 نفر توزیع شد و در نهایت چهار مؤلفه اثربخشی، کارایی، کمیّت، و کیفیت در 128 پرسشنامه مورد تجزیه و تحلیل قرار گرفت.
یافته‌ها: برون‌سپاری در حد کمی بر اثربخشی فعالیت‌ها، در حد متوسط بر کارآیی و بر کمیّت خدمات، و در حد اندکی بر کیفیت فعالیت‌های کتابخانه‌ای تأثیرگذار بوده است.
نتیجه‌گیری: برون‌سپاری در حد کمی بر عملکرد بهینه سازمان اسناد و کتابخانه ملی ایران مؤثر بوده است.

کلیدواژه‌ها


عنوان مقاله [English]

Outsourcing Library Services at the National Library and Archives of Iran (NLAI): Benefits and Challenges

نویسندگان [English]

  • Narges Neshat 1
  • Masoumeh Baghi Koshtan 2
1 Associate Professor, National Library and Archives of Iran
2 Manger of Outsourcing Department, National Library and Archives of Iran
چکیده [English]

Purpose: Assessing outsourcing the library services at the NLAI and its effect on the improvement of the performance of the support services of the library.
Methodology/Research Design: Views of the managers and the staff working in the Processing, Providing, Information, and Financial Department who were and are involved in outsourcing projects were surveyed. Data was collected using a questionnaire designed by the researchers and distributed among 173 potential respondents, out of which 128 were completed and returned. Descriptive and analytic statistics, as well as T test was carried out to draw results from the data.
Findings: Outsourcing has led to minor improvements in terms of effectiveness; moderate improvement in terms of efficiency; but rarely enhanced the quality of activities.
Results: Outsourcing has not improved performance at the NLAI considerably.

کلیدواژه‌ها [English]

  • outsourcing
  • Library services
  • Effectiveness
  • Efficiency
  • Performance
  • improvement
  • National Library
  • Iran
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